A New Online & Mobile Banking Experience is Coming, November 20!
What You Need to Know and Plan for Regarding this Change in Service
Commercial Bank is pleased to announce that we will be transitioning to a new Online & Mobile Banking Service November 20, 2019. This transition is part of a larger effort to update various systems and software used by the Bank to provide even more services to you. As we internally work to enable this transition, we will keep you informed about important steps you’ll need to take to make the process as easy as possible for you. We’ll also highlight some of the important new features that will be available. Our plan is to provide informational updates like this one prior to your initial login into the new service.
What You Need To Know:
Online Banking Access
- During your first login starting Wednesday, November 20th, you will enter your existing username and will be prompted to go through Advanced Login Authentication, which requires either the receipt of a phone call or text message to obtain a security code. Please note it may take several attempts for the system to recognize your login device, so you may be prompted beyond your first login.
- Once that is complete, you will enter your temporary Online Banking password (5 digit zip code + last 4 digits of SSN/company TIN) and be prompted to change this to a new password to use going forward. Please note this password will be case sensitive. The requirements for your new password are:
- At least 8 characters long
- Contain at least 1 number
- Contain at least 1 special character (i.e. !@#$ %^&*,.)
- Contain at least 1 capital letter
- Contain at least 1 lower-case letter
- After you choose your new password you will be prompted to agree to our Online Banking Agreement.
- After accepting the Agreement, you will be asked to confirm or update your phone numbers on record before being taken into Online Banking.
Downtime
- The current Online & Mobile Banking system will be taken offline no later than end of day on Monday, November 18. The new Online Banking system will become available (time TBD) on Wednesday, November 20.
Bill Pay
- Bill Pay access will be removed by end of day Tuesday, November 12, with the final payment date of Monday, November 18. Bill Pay access will be restored when we transition to our new Online Banking Service on Wednesday, November 20.
Impacts That You’ll Need to Plan For and Take Action For:
What is NOT Converted
- Existing Passwords (steps mentioned above for temporary password)
- Alerts
- Account Nicknames
- Any Transfers- Scheduled/Pending/Templates
- External Accounts/Transfers
- ACH – Templates/Scheduled/Recurring
- Wires – Templates/Scheduled/Recurring
Other Important Notes
- In order to ensure a smooth transition during your first login, please update your phone numbers prior to conversion.
- Account history – Online Banking displays up to 90 days of history
- Mobile Banking – You will need to download our new app post conversion. Prior to using the app you MUST log into Online Banking first.
- Access to historical check images or eStatements will not change. You will have access to the same history you have currently.
If you have any questions about the transition process, please feel free to email us at customerservice@commercialbank-stl.com or contact the First Response Team by phone at 314-434-4141.
